Legal
Privacy Policy
Last updated: May 2026
At FastXMedia, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage our services.
1. Who We Are
FastXMedia is a Shopify growth agency based in the United Kingdom. We provide paid advertising, email marketing, conversion rate optimisation, and Shopify design & development services to e-commerce brands worldwide. If you have any questions about this Privacy Policy, you can contact us at: hello@fastxmedia.com
2. What Information We Collect
We collect information you provide directly to us, including: • Name and contact details (email address, phone number) • Business information (company name, website URL, Shopify store details) • Communications you send us via contact forms, email, or WhatsApp • Payment and billing information (processed securely via third-party providers) • Analytics data when you visit our website (pages viewed, time spent, device type) We do not collect sensitive personal data such as health information, financial account numbers, or government-issued ID numbers.
3. How We Use Your Information
We use the information we collect to: • Respond to your enquiries and provide our services • Send you project updates, reports, and campaign performance data • Process payments and manage billing • Send marketing emails (only with your consent — you can unsubscribe at any time) • Improve our website and services through analytics • Comply with legal obligations We will never sell, rent, or trade your personal data to third parties.
4. Cookies & Tracking
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use: • Essential cookies — required for the website to function properly • Analytics cookies — to understand how visitors interact with our site (e.g. Google Analytics) • Marketing cookies — to measure the effectiveness of our advertising You can control cookie preferences through your browser settings. Declining non-essential cookies will not affect your ability to use the site.
5. Third-Party Services
We use trusted third-party services to operate our business, including: • Google Analytics — website analytics • Meta (Facebook) — advertising platform • Klaviyo — email marketing • Sanity.io — content management • Stripe / payment processors — billing Each of these providers has their own privacy policy. We encourage you to review them. We only share your data with these providers to the extent necessary to deliver our services.
6. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Specifically: • Client data is retained for the duration of the engagement plus 3 years • Enquiry data is retained for 12 months if no contract is entered • Financial records are retained for 7 years as required by UK law You may request deletion of your data at any time (see Section 8).
7. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes encrypted connections (HTTPS), access controls, and secure third-party infrastructure. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Your Rights
Under UK GDPR and applicable data protection laws, you have the right to: • Access — request a copy of the personal data we hold about you • Rectification — request correction of inaccurate data • Erasure — request deletion of your data ("right to be forgotten") • Restriction — request we limit how we use your data • Portability — receive your data in a machine-readable format • Object — opt out of marketing communications or certain processing activities To exercise any of these rights, email us at hello@fastxmedia.com. We will respond within 30 days.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: Email: hello@fastxmedia.com Website: www.fastxmedia.com Location: United Kingdom